Our Story

Building India's Largest Online Telecalling Community

From a simple idea to empowering thousands across India. Discover our journey of creating flexible work opportunities and revolutionizing telecalling.

Our Story

How Freelancer Wala began and our journey to becoming India's leading online telecalling platform.

Freelancer Wala was born in 2022 from a simple yet powerful observation: millions of talented individuals across India were seeking flexible work opportunities, while businesses struggled to find reliable telecalling talent.

Our founder, Krunal Yadav, noticed this gap while working with various businesses that needed telecalling support. He saw how traditional call centers were limited by geography, rigid schedules, and high costs.

We started with a vision to create a platform that connects talented individuals with meaningful work opportunities, regardless of their location, background, or experience level. Today, we're proud to have built a community of thousands who work flexibly while maintaining their personal commitments.

2022

Year Founded

5000+

Opportunities Created

50+

Cities Covered

100%

Online Operations

Our Purpose

Driving change through opportunity and innovation.

Our Mission

To empower individuals across India by providing accessible online telecalling opportunities. We're dedicated to creating flexible work solutions that enable people to earn while maintaining their personal commitments, and delivering exceptional telecalling services to businesses nationwide.

Our Vision

To build India's largest online telecalling workforce, connecting talent with opportunity across every corner of the country. We aim to create 100,000+ work-from-home opportunities by 2030 and revolutionize how telecalling services are delivered in the digital age.

Our Core Values

The principles that guide everything we do at Freelancer Wala.

Integrity

Honest communication and ethical practices in everything we do.

Growth

Continuous learning and development opportunities for everyone.

Empathy

Understanding and supporting our team members and clients alike.

Consistency

Reliable service delivery and steady support systems.

Transparency

Clear communication and open processes at all levels.

Meet Our Leadership

The passionate individuals driving our mission forward.

Krunal Kr. Yadav

Founder & CEO

With a background in business management and digital solutions, Krunal identified the need for flexible telecalling opportunities while working with multiple enterprises. His experience revealed how traditional employment models failed to accommodate diverse lifestyles and commitments.

In 2022, he founded Freelancer Wala with a vision to create meaningful work-from-home opportunities. His commitment to remote work stems from believing that talent shouldn't be limited by geography or rigid schedules.

Under his leadership, Freelancer Wala has grown from a startup to a platform empowering thousands across India, consistently advocating for flexible work arrangements and digital inclusion.

Founded in 2022 with a vision for flexible work

Background in business management and digital solutions

Strong advocate for remote work opportunities

Manya Shukla

Operations Team Lead

Manya oversees all operational aspects of Freelancer Wala, ensuring smooth workflows and efficient project delivery. With expertise in process optimization and team management, she plays a crucial role in maintaining our high service standards.

Her responsibilities include managing call workflows, coordinating project assignments, and ensuring quality control across all operations. She works closely with supervisors and telecallers to address challenges and optimize performance.

Manya's systematic approach and attention to detail have been instrumental in scaling our operations while maintaining the personalized support that sets us apart.

Oversees all operational workflows and processes

Manages project assignments and quality control

Ensures smooth call operations and support systems

Our Working Philosophy

How we ensure smooth operations and support for our telecallers.

Online Dashboard

All work is managed through our intuitive online platform where you can access projects, track progress, and communicate with supervisors.

Simple Documentation

Clear instructions, call scripts, and guidelines are provided for every project to ensure smooth workflow.

Supervisor Support

Dedicated supervisors are available 24/7 to provide guidance, feedback, and assistance whenever needed.

Regular Feedback

Continuous performance evaluation and constructive feedback to help you improve and grow.

Frequently Asked Questions

Everything you need to know about working with Freelancer Wala.

Is the work completely online?

Yes, 100% of our work is conducted online. From training to daily operations, everything happens through our digital platform. You can work from anywhere with a stable internet connection.

How does the submission process work?

After completing your training, you'll receive projects through our online dashboard. Each project comes with clear instructions. You submit your work through the same platform, and supervisors provide feedback through the system.

What kind of training do you provide?

We provide comprehensive online training covering communication skills, call handling techniques, product knowledge, and using our digital tools. The training includes video modules, live sessions, and practice exercises with supervisor feedback.

Are work timings flexible?

Absolutely! We offer flexible work hours to accommodate different lifestyles. You can choose from various time slots that work best for you, whether you prefer morning, afternoon, or evening shifts.

Do I need to know English?

While English is beneficial, it's not mandatory. We work with clients across India and support multiple regional languages. Your communication skills in your preferred language are what matter most.

Is prior experience required?

No prior experience is required! We welcome individuals from all backgrounds. Our comprehensive training program is designed to help complete beginners become confident telecallers.

What equipment do I need?

You need a smartphone or computer with a stable internet connection and a quiet space to work. We provide all necessary software and tools through our online platform.

How do I get assigned to projects?

Projects are assigned based on your availability, language proficiency, and performance. Our system automatically matches you with suitable projects, and supervisors ensure fair distribution.

Ready to Join Our Growing Community?

Start your telecalling journey today with India's most trusted online platform. Flexible hours, complete training, and 100% work from home.

Start Your Application